Last Updated: August 4, 2026
Company: Loan Certifier (operated by Prestige VA Solutions)
We collect information you provide during the loan application process, including: Full name, email address, and phone number(s); Mailing address and property information; Loan and financial details relevant to your application; Communication preferences and history.
We use the information collected to: Process and service your mortgage loan application; Send you SMS text message notifications about your loan status, document requests, appointment confirmations, and account updates; Communicate with you regarding your loan file and required actions; Comply with legal and regulatory requirements.
Opt-In: By providing your phone number during the loan application process and checking the consent box, you explicitly agree to receive SMS notifications from Loan Certifier and its affiliated loan officers regarding your loan status, required documents, and appointment confirmations.
Message Frequency: Message frequency varies based on your loan activity. Typically 2-10 messages per month during active loan processing.
Opt-Out: You may opt out of SMS messages at any time by replying STOP to any message. You will receive a confirmation message. To resubscribe, reply START .
Help: Reply HELP at any time for assistance. Message and data rates may apply based on your mobile carrier plan.
We do not sell your personal information. We may share your data with: Lenders and credit providers involved in processing your loan; Third-party service providers (e.g., Twilio for SMS delivery); Regulatory bodies when required by law.
We retain your information for as long as necessary to provide our services and comply with legal obligations. Loan-related data is retained per federal and state regulatory requirements for the mortgage industry.
We employ industry-standard security measures including encryption, access controls, and secure data storage to protect your personal information.
You have the right to access, correct, or delete your personal information. To exercise these rights, contact us using the information below.
Email: support@loancertifier.com | Website: https://app.loancertifier.com
By accessing and using the Loan Certifier platform and SMS messaging services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
As part of our loan servicing, we send SMS text messages to your mobile phone. By providing your phone number and consenting, you agree to the following: You will receive loan-related notifications including status updates, document requests, appointment confirmations, and account communications. Message frequency varies based on loan activity (typically 2-10 messages per month during active processing). Standard message and data rates charged by your mobile carrier may apply. Messages are sent from a U.S.-based phone number registered under the A2P 10DLC framework.
You opt in to SMS messaging by providing your phone number during the loan application process and explicitly agreeing to receive notifications. Consent is not a condition of any purchase.
You may cancel SMS messaging at any time: Reply STOP to any message to unsubscribe from all SMS communications. Reply HELP for assistance or support. Reply START to resubscribe after opting out.
We use Twilio Inc. as our SMS service provider. Messages are delivered through major U.S. wireless carriers. We are not responsible for delays or failures caused by your mobile carrier, signal issues, or carrier-level filtering.
You agree to use our services only for lawful purposes. You may not use our SMS services to send unsolicited messages, spam, or content that violates applicable laws.
Our services are provided "as is" without warranties of any kind. We do not guarantee uninterrupted or error-free service. SMS delivery is subject to carrier limitations and is not guaranteed.
Loan Certifier shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services, including SMS messaging. Our total liability shall not exceed the amount you have paid for our services in the preceding 12 months.
Caller Id Manager on Loan Certifier. An AI-powered platform for mortgage qualification, automated underwriting, and l.